Support

Requesting Support

To request support, please open a support ticket.  Your request will be routed to the appropriate support staff based on the details you provide in your support ticket.  If you are not enrolled in one of plans below, a minimum $50 charge will apply.  

Support Plans

Top-notch customer support is a key element of a web solution.  To ensure the right level of support for your organization, we offer the following support options.

Plan*	Price	Description**
Basic	$149/month	This option is a good fit for companies that have received training but would like some extra support, or have a small web solution and do not wish to maintain it own their own.  We will provide support in the areas of e-mail system administration, system usage, and content updates.  The basic support plan includes up to two hours of support per month.  Each additional hour is $75/hour.  Requires 1 year commitment.
Intermediate	$259/month	This option includes the same support services as listed above, but provides more time.  This is a good option for companies that do not plan to maintain their content on their own and expect changes on a monthly basis.  The Intermediate support plan includes up to four hours of support per month.  Each additional hour is $65/hour. Requires 1 year commitment.
Advanced	$499/month	This option includes the same support services as listed above, but provides more time.  This is a good option for companies that have a large web solution, do not want to maintain their content and expect changes on a monthly basis.  The Advanced support plan includes up to ten hours of support per month.  Each additional hour is $50/hour.  Requires 1 year commitment.
Ad-Hoc	$100/hour	In the event a company wants to simply approach support on an ad-hoc basis, the hourly rate is $100/hour.

* Each plan requires a one-year contract.

** All support plans cover the support of existing web solutions based on existing functionality.  Any new functionality or enhancements may incur additional charges. Please submit a support ticket if you would like to receive an estimate for solution enhancements.